Frequently Asked Questions

How long will it take for my rug to be cleaned?

There’s currently a 7–10 day turnaround, allowing enough time for thorough cleaning and drying.

My rug is so heavy, how will I get it to you?

We offer a free drop off and pick up service in the Shire (a min. of $130 applies). If you are not located in the Shire please call to discuss your options.

If I am not located in the Shire can I drop my rug off to you?

Yes. We have a dedicated drop off zone at our factory, where we accept your rug with no appointment necessary.

Can I get a quote?

Of course, we just need the dimensions of your rug.

My rug is made of special fabric, can you clean it?

Certainly, we have a range of cleaning techniques to suit all rug types, from traditional, hand woven ones, to cowhide, wool, silk and shag pile rugs.

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